If plans change

We know what it can be like, you're desperate to book that holiday but what if plans change down the line and you can't go? We want you to be able to book with confidence and know know what all your options are if you need to cancel or we do. The below applies to all trips departing from 27th December 2020 onwards.

Rebook your trip

Guests choosing to book a new trip will be offered the same travel arrangements at the same price or can choose an alternative trip (at extra cost if the new trip is more expensive).

Accept a Refund Credit Note

Guests choosing a Refund Credit Note will hold any payments made as credit and will be eligible to exchange for a cash refund 12 months from the date of cancellation. Refund Credit Notes are valid for 24 months after the date of issue.

Request a refund

Guests choosing a full refund will be able to receive a percentage of their booking total as an immediate refund within 28 days of event cancellation. Exact amounts will depend on the date and circumstances of the event cancellation, and will be explained clearly to guests at the time of cancellation. Any remaining balance will be held as a Refund Credit Note until 12 months from the cancellation date, after which it can be exchanged for a cash refund.

Normal cancellation terms

If your event is going ahead as planned, but you and your group wish to cancel your trip, then normal cancellation terms will apply. We recommend checking your travel insurance policy to see if you are covered for this. You are also able to transfer your booking to another person (by issuing a name change which there will be no fee for).

Contact Customer Service

We will try our best to be able to offer guests flexibility to move their trips to new dates or destinations instead of cancelling, so we always recommend contacting our Customer Service team to find out your options.

FAQ

What if me or one of my crew has COVID and cannot travel?

As with any illness that means you have to cancel your holiday; cancellation charges will apply, and your travel insurer will be able to tell you what cover your policy provides. As always, you can transfer your spot to another person (without any name change fees). Be sure to contact our Customer Service team to see if it is possible for us to swap your trip to new dates.

What if COVID restrictions change my The Yacht Week event?

Given the current situation, it is quite possible that there might be some changes to our program for the event you have booked.

If these changes are significant and prevent us from running our program to our high expectations, we may be forced to cancel the event. If this happens, then guests will be offered options for new travel dates/destinations or a refund.

If there are minor changes (for example: social distancing, wearing of masks, outside venues or smaller group gatherings), we will communicate this and give as much notice and detail as possible. If The Yacht Week can go ahead with these minor changes, then guests will not be offered alternative travel options or a refund.

What if me or my crew fall ill with COVID during The Yacht Week?

Before you go away, check that you can take out suitable travel insurance that covers you for Covid-19 related illnesses and ensure that it is in place as soon as you have booked your holiday. Keep the policy number and insurance phone number with you while on holiday and leave a copy of the policy with a family member or friend.
TYW has extensive measures in place to make sure all crew and customers are as safe as possible.

What if local lockdowns/travel restrictions from my own country mean I cannot travel?

Unfortunately if you are not able to travel to join our event, then the normal cancellation terms will apply. If your country has banned international travel, then you should be able to make a claim with your travel insurance company depending on your policy.

We are doing all we can to offer more flexible booking policies at this time, so be sure to contact our Customer Service team to discuss what their options may be.

What if I need to self-isolate upon my return home?

If you travel to a destination where your Government requires you to quarantine or self-isolate on your return, this does not affect the delivery of our experience and therefore normal cancellation fees will apply if you need to cancel.
We will aim to be as flexible as possible with accommodating any swap in dates or destination so that you are able to travel with us.
As always, you are able to swap your spot to another person for no additional fees and you should also check with your travel insurance company to see if you are covered for this.

Are there any test requirements for me to be able to participate in The Yacht Week?

Our current policy is that all guests are required to have a negative COVID test within 72 hrs of the event which will need to be presented to our staff on arrival at the event. Failure to show a valid negative certificate may result in you being prevented from attending the event and not being eligible for a refund. We also reserve the right to prevent a guest from attending the event who has tested positive for Coronavirus within 14 days of the event. Please note that these policies may change in line with local requirements and the global situation.