Your complete guide, along with the latest updates, news, and advice.
We know you have questions and we are here to help...
We understand you may be worried about this summer 2020 season with everything happening in the world. In the event we have to postpone any weeks we are able to offer you the following options.
Move your booking to 2021.
We are offering flexibility on dates and routes so that you can move to a week in 2021.
Take a Refund Credit Note.
If you aren't sure what to do yet you can exchange your trip for a Refund Credit Note which can be used on any The Yacht Week trip in the future. We have some incredible new routes ready to go for 2021.
Thinking of booking BVI or Tahiti for 2021?
If you're worried about plans changing down the line then we are now able to offer you additional flexibility when you book with us.
On selected full yacht bookings, you can cancel your trip within 30 days of booking, no questions asked.
You only need to pay 5% of the booking total at the time of booking to secure your yacht.
We're here for you. If you are concerned about your trip and would like to discuss your options, please email us on email@example.com and we’ll be happy to help.
We promise to let you know a minimum of 30 days prior to the departure date of your trip if the event will go ahead or not.
I no longer want to travel; can I cancel and get a refund? Or… My work has banned travel, can I cancel and get a refund?
If you have not been told otherwise, your trip is currently hoping to go ahead as planned. Therefore the cancellation policy found on your booking will apply.
When will I know if my trip has been postponed?
If there is a travel ban, border closure or advice against all but essential travel in your destination and we have no choice but to postpone the trip, we will contact you a minimum of 30 days before your event departure date. If your trip is postponed, we suggest you also get in touch with your insurers to confirm if they can help cover any other costs you may have incurred as a result of this.
Why are you offering Refund Credit Notes?
We have been advised by our travel board ABTA that it is reasonable to offer guests a Refund Credit Note in place of a cash refund. As is standard across the travel industry in the UK, Refund Credit Notes have been introduced to replace immediate cash refunds, which are not feasible for many travel companies due to the large scale cancellations. You can read more about this on the ABTA official website.
Is my money safe if I’ve got a trip booked, or am about to book one?
Yes. We understand you might be wondering whether this is the best time to book a holiday. Happily, UK and European citizens are generally protected under the Package Travel Regulations. In non-legal speak this basically means that should your trip need to be postponed, you’ll be offered an alternative, including the chance to join another trip on any available date in the future. The supplier also needs to hold insolvency protection to cover refund and repatriation costs in the unlikely event of their financial failure before or during your trip. Good to know.
What happens if my flights are cancelled but the trip is still going ahead?
First of all, you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. If you are not able to get to The Yacht Week you have booked, the cancellation policy found on your booking will apply. You should also contact your airline and your insurance company to confirm the compensation options available.
What happens if I am denied entry to my destination?
We strongly advise checking with your airline before you travel that you will be permitted to enter your final destination. It is very unlikely you will be permitted to board your flight if your nationality is not permitted entry to the final destination. Croatia and Greece will be conducting screening at airports. Passengers who are tested may be quarantined for 24hrs whilst waiting for test results. In the event a test is positive the individual must self isolate for 14 days. This will be arranged by the local government. In the event of a TYW guest being forced to self isolate no refund will be made for your booking.
Do I have to pay my balance or can I wait and see what happens?
Unless we have informed you that your Yacht Week is not going ahead, please follow the payment instructions on your booking to pay by the deadline for your booking as normal. If you wish to cancel your booking instead of completing your instalments, please contact our team to help with this.
What happens if there is an advice update to warn against travel while I am already in a destination?
Official advice in this scenario is: if you are able to leave, you should do so.
We will work with your local on-site team to facilitate this as soon as possible and keep you and your emergency contacts informed of the situation. You should also contact your travel insurance provider to confirm your options.
Should I buy travel insurance?
You should also always take out comprehensive travel and medical insurance as soon as you book. The coverage available to you in the event of coronavirus related problems will depend on the insurer and your individual circumstances, so do contact the insurer if you have queries.